Privacy Policy

Last updated: September 2026

Landlord Rescue is operated by BarRee Collective Ltd trading as Landlord Rescue (“Landlord Rescue”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information fairly, lawfully and securely.

1. Information we may collect

Depending on how you contact us or use our services, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing or payment information;

  • property address;

  • details of the property and the reason for the assessment;

  • information you provide about defects, maintenance issues or previous works;

  • correspondence between you and Landlord Rescue;

  • photographs or video taken during a property assessment;

  • information necessary to prepare and retain your property report; and

  • limited technical information generated when you use our website, where applicable.

We aim to collect only information that is reasonably necessary for providing and administering our services.

2. Why we use your information

We may use personal information to:

  • respond to enquiries;

  • provide quotations;

  • arrange and manage appointments;

  • carry out property assessments;

  • prepare photographic reports and recommendations;

  • communicate with you about your booking;

  • process payments and maintain accounting records;

  • deal with questions, complaints or follow-up matters;

  • maintain appropriate business and inspection records;

  • protect our legitimate business interests; and

  • comply with legal and regulatory obligations.

3. Our lawful bases

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to provide a quotation, arrange a booking or perform the service you have asked us to provide.

Legal obligation — where we need to retain or disclose information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests — where processing is reasonably necessary for running and protecting Landlord Rescue, maintaining service records, handling enquiries or disputes, preventing misuse, and improving our services, provided those interests do not override your rights and interests.

Consent — where we specifically ask for consent, for example for certain marketing communications or non-essential cookies where required.

The lawful basis should reflect the actual purpose for which information is used. ICO

4. Property photographs and reports

Photographs and, where appropriate, video may be taken during an assessment to document the visible condition of a property and support our findings and recommendations.

These materials may contain information relating to a property or its occupants.

They will normally be used only for:

  • preparing the client’s report;

  • maintaining an appropriate record of the assessment;

  • responding to queries or disputes relating to the work; and

  • other legitimate purposes connected with providing the service.

We will not intentionally use identifiable client or tenant information or identifiable property photographs for public marketing without appropriate permission, unless the material has been suitably anonymised.

5. Information about tenants or other occupants

A landlord or managing agent may provide us with information relating to tenants or other occupants where this is relevant to an assessment.

Clients should avoid providing unnecessary personal or sensitive information about occupants.

Where we encounter personal information during a property visit, we aim to record only what is reasonably relevant to the assessment.

6. Who we may share information with

We do not sell personal information.

Where necessary, information may be shared with:

  • website, email and IT service providers;

  • payment processors;

  • accountants or professional advisers;

  • contractors or specialists where you have asked us to coordinate or facilitate contact;

  • insurers or legal advisers where necessary; and

  • public authorities where disclosure is required by law.

Where a third party processes personal information on our behalf, we expect appropriate data-protection safeguards to apply.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, insurance and business-record requirements.

Different information may be kept for different periods.

Property reports, photographs, invoices and relevant correspondence may be retained for a reasonable period after completion of the service in case questions, complaints or legal issues arise.

When information is no longer required, it will be deleted or securely disposed of where reasonably practicable.

8. Website cookies and analytics

Our website may use cookies or similar technologies for essential functionality and, where enabled, analytics or other optional features.

Where consent is required for non-essential cookies, they should not be set until the visitor has made an appropriate choice. UK cookie rules generally require clear information and consent for non-essential cookies. ICO

You can control cookies through any cookie-consent tool provided on the website and through your browser settings.

9. International transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism where required by UK data protection law.

10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, UK data protection law may give you rights including:

  • the right to be informed about how your information is used;

  • the right to request access to your personal information;

  • the right to request correction of inaccurate information;

  • the right to request deletion in certain circumstances;

  • the right to request restriction of processing in certain circumstances;

  • the right to object to certain processing;

  • the right to data portability where applicable; and

  • the right to withdraw consent where processing is based on consent.

These rights are not absolute in every situation and may depend on the lawful basis and circumstances of the processing. ICO

To exercise a relevant right, contact:

hello@landlordrescue.org

12. Marketing

We will not send electronic direct marketing where consent or another lawful basis is required unless the relevant requirements have been met.

You may ask us to stop sending marketing communications at any time.

13. Complaints

If you have concerns about how we use your personal information, please contact us first at:

hello@landlordrescue.org

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

14. Changes to this policy

We may update this Privacy Policy where our services, website or legal obligations change.

The current version will be published on this website.

15. Contact details

Landlord Rescue
BarRee Collective Ltd trading as Landlord Rescue
North Tyneside & Newcastle upon Tyne
Email: hello@landlordrescue.org
Website: landlordrescue.org