Landlord Rescue – Terms & Conditions of Service
Last updated: September 2026
These Terms & Conditions apply to services supplied by BarRee Collective Ltd trading as Landlord Rescue (“Landlord Rescue”, “we”, “us” or “our”).
By booking or instructing Landlord Rescue to carry out an assessment, the client agrees to these Terms & Conditions.
1. Our services
Landlord Rescue provides independent visual property assessments, photographic reporting, maintenance observations, prioritised recommendations and practical landlord support.
Services may include:
Landlord Rescue Assessment
Property Health Check
Changeover / Snagging Assessment
Other property assessment or landlord-support services agreed in writing
The precise scope of each visit will be based on the service booked and any specific instructions agreed with the client.
2. Nature and limitations of the assessment
Landlord Rescue assessments are visual and non-invasive. They are based on conditions that are visible and reasonably accessible at the property at the time of the visit.
Unless specifically agreed otherwise in writing, Landlord Rescue does not:
open up walls, floors, ceilings or other building fabric;
move heavy furniture, fitted appliances or stored belongings;
carry out destructive or invasive testing;
test electrical or gas installations;
provide gas, electrical, fire-safety or other statutory certification;
carry out asbestos sampling or testing;
carry out specialist damp or moisture investigation;
provide structural engineering advice;
provide a building survey, structural survey or property valuation.
A Landlord Rescue assessment is therefore not a substitute for a building survey, structural survey, specialist inspection, statutory safety check or professional certification where one is required.
Where an observed issue appears to require specialist investigation, the report may recommend that an appropriately qualified contractor, surveyor, engineer or other professional is instructed.
3. Access to the property
The client is responsible for ensuring that Landlord Rescue can obtain suitable and lawful access to the property at the agreed appointment time.
The client should ensure, where reasonably possible, that relevant rooms, cupboards, loft hatches, external areas and other areas requested for inspection can be accessed safely.
If access cannot be obtained, an area is locked, obstructed, unsafe or otherwise inaccessible, or utilities are disconnected where this affects the assessment, the inspection may be limited.
Any significant access limitations will normally be recorded in the report.
Landlord Rescue is not responsible for defects or conditions that could not reasonably have been observed because access was unavailable or restricted.
4. Photographs and video
Photographs and, where appropriate, video may be taken during the visit to document visible property condition and support the findings and recommendations contained in the report.
These images may be retained by Landlord Rescue as part of the service record.
Images identifying a client, tenant or specific property will not be used publicly for marketing purposes without appropriate permission or unless they have been suitably anonymised.
5. Reports and recommendations
Reports reflect the visible and reasonably accessible condition of the property at the time and date of the inspection.
Property condition can subsequently change, and some defects may be concealed, intermittent or only apparent under particular weather, occupancy or operating conditions.
Recommendations are intended to help the client understand:
what was observed;
what may require attention;
relative priorities;
practical next steps; and
when specialist investigation may be appropriate.
Recommendations are not a guarantee that a suggested course of action will resolve every underlying issue, nor are they a substitute for specialist advice where specialist expertise is required.
Unless otherwise agreed, Landlord Rescue aims to provide the completed report within 48 hours of the visit. This is a typical turnaround rather than an absolute guarantee. If circumstances cause a material delay, we will inform the client as soon as reasonably practicable.
6. Information supplied by the client
The client should provide any relevant information reasonably available to them before the visit, including:
the purpose of the assessment;
known or suspected defects;
previous relevant works;
recurring problems;
areas of particular concern; and
known access restrictions.
Landlord Rescue may rely on factual information provided by the client, tenant, managing agent or other authorised person unless there is an obvious reason to question it.
7. Fees and payment
The fee agreed at booking covers the assessment and reporting services described at the time of booking.
Unless otherwise agreed in writing, payment is due before the property visit.
Additional work, return visits, materially expanded inspections or work outside the agreed scope will not be charged without the client’s agreement.
Any quotation or price given is based on the information available when the booking is made. If the property or requested scope differs materially from what was described, Landlord Rescue will discuss any proposed additional charge before carrying out additional work.
8. Cancellations and rescheduling
Appointments may be cancelled or rescheduled without charge where at least 24 hours’ notice is provided.
Where less than 24 hours’ notice is provided, Landlord Rescue may charge up to 50% of the booked fee to reflect reserved time and reasonable losses arising from the late cancellation.
Where Landlord Rescue attends the property at the agreed time but cannot obtain the access arranged by the client, the full booked fee may be payable.
If Landlord Rescue needs to cancel an appointment, the client will be offered either:
a replacement appointment; or
a full refund of any amount already paid for the cancelled service.
9. Consumer cancellation rights
Where the client is acting as a consumer and the contract is entered into online, by telephone or otherwise at a distance or away from Landlord Rescue’s business premises, statutory cancellation rights may apply.
In applicable circumstances, a consumer will generally have 14 days from the day after entering into the service contract in which to cancel. GOV.UK
If the client asks Landlord Rescue to begin providing the service during that cancellation period, the client expressly requests early performance of the contract.
If the client subsequently exercises a statutory right to cancel after the service has begun, Landlord Rescue may be entitled, where permitted by law, to charge a proportionate amount for services already supplied.
Nothing in these Terms affects any statutory cancellation rights the client may have.
10. Emergency situations
Landlord Rescue provides a non-emergency service.
If an apparent immediate risk to people or property is identified during a visit, Landlord Rescue may recommend that the client, occupier or responsible person contacts an appropriate emergency service, utility provider or qualified specialist.
Landlord Rescue does not provide emergency repair attendance.
11. Contractors and specialist referrals
Where appropriate, Landlord Rescue may suggest that a specialist or contractor is instructed.
Unless expressly stated otherwise, any such recommendation is intended only to identify the type of expertise that may be required.
The client remains responsible for selecting, instructing and agreeing terms with any contractor or professional.
Where Landlord Rescue provides details of a third party, this does not constitute a guarantee of that third party’s work, availability, pricing or suitability unless expressly agreed otherwise in writing.
12. Liability
Landlord Rescue will carry out its services with reasonable care and skill. Consumer service contracts include this statutory requirement, and it cannot simply be excluded by contractual wording. GOV.UK
Because the assessment is visual and non-invasive, Landlord Rescue cannot guarantee that every defect, hazard, maintenance issue or future problem will be identified.
Landlord Rescue will not be responsible for matters that could not reasonably have been identified during the agreed assessment because they were, for example:
concealed;
inaccessible;
intermittent;
outside the agreed scope;
dependent on specialist testing or calculations;
obscured by furniture, finishes, belongings or building fabric; or
not present or apparent at the time of the visit.
The client remains responsible for deciding whether to undertake recommended works and for appointing appropriately qualified contractors or professionals where required.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, or excludes any statutory rights or remedies that cannot lawfully be excluded or restricted. Legislation UK
13. Use of the report
Unless otherwise agreed, the report is prepared for the client who commissioned the service, in relation to the specific property and inspection date stated in the report.
The report should be read as a whole rather than relying on individual photographs, comments or recommendations in isolation.
A later purchaser, tenant, lender or other third party should not assume that the report represents the condition of the property at a later date.
14. Complaints
If you are dissatisfied with any aspect of the service, please contact Landlord Rescue as soon as reasonably possible at:
Please provide the property address, date of assessment and details of the issue.
We will review the matter and aim to respond promptly and fairly.
15. Privacy and personal information
Personal information will be handled in accordance with Landlord Rescue’s Privacy Policy.
Information and photographs obtained during an assessment will only be used for legitimate purposes connected with providing and administering the service, maintaining appropriate records, complying with legal obligations and any other purposes described in the Privacy Policy.
16. Changes to these Terms
Landlord Rescue may update these Terms & Conditions from time to time.
The Terms applying to an individual booking will normally be those provided or made available to the client when that booking was made.
17. Governing law
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.
Nothing in this clause removes any jurisdictional rights that a consumer is entitled to under applicable law.
18. Business details
Landlord Rescue
BarRee Collective Ltd trading as Landlord Rescue
North Tyneside & Newcastle upon Tyne
Email: hello@landlordrescue.org
Website: landlordrescue.org